Greenwich Associates honors First Tennessee Bank with customer service, best brand awards


Greenwich Associates honors First Tennessee Bank with customer service, best brand awards
First Tennessee Bank, member of the First Horizon National Corporation (NYSE:FHN) family of companies, which includes Capital Bank, has been honored with 21 Greenwich Excellence Awards for outstanding customer service and four Greenwich Best Brand Awards in Small Business and Middle Market Banking by Greenwich Associates.
Greenwich Associates of Stamford, Connecticut, which collects and analyzes data from the financial services industry, evaluated more than 600 banks and interviewed nearly 25,000 executives across the country to determine the select group of banks that would be designated winners of its 2018 Greenwich Excellence Awards. The awards recognize both national and regional performance, regardless of bank size.
“Our promise is to be the best at serving our customers, one opportunity at a time,” said David Popwell, president of banking for First Tennessee Bank.. These 25 Greenwich Excellence and Best Brand Awards, based on customer feedback, show that we are keeping that promise.”
First Tennessee Bank employs more than 600 team members in Middle Tennessee.
“I’m proud of Middle Tennessee’s contribution towards achieving this significant recognition,” First Tennessee’s Middle TN Market President Carol Yochem said. “It’s gratifying to receive such positive feedback from our clients. I congratulate our team for delivering stellar service and working to exceed expectations.”
First Tennessee Bank’s awards comprised both national and regional recognition.
Small Business Banking: First Tennessee Bank won 12 Excellence Awards – eight at the national level and four at the regional level – and two Best Brand Awards:
 
Greenwich Excellence
  • Branch satisfaction
  • Cash management customer service
  • Cash management overall satisfaction*
  • Cash management product capabilities
  • Likelihood to recommend*
  • Overall satisfaction*
  • Overall satisfaction with Relationship Manager
  • Proactively provides advice*
* Also awarded for the South region
Greenwich Best Brand
  • Best Brand: Ease of doing business
  • Best Brand: Trust
 Middle Market Banking: First Tennessee Bank was honored with nine Excellence Awards – seven at the national level and two at the regional level – and two Best Brand Awards:
Greenwich Excellence
  • Cash management customer service
  • Cash management overall satisfaction*
  • Cash management product capabilities
  • Ease of product implementation
  • Overall satisfaction*
  • Overall satisfaction with Relationship Manager
  • Proactively provides advice
* Also awarded for the South region
Greenwich Best Brand
  • Best Brand: Ease of doing business
  • Best Brand: Trust
This past November, First Tennessee was one of only five banks to be honored with the organization’s inaugural Greenwich CX (Customer Experience) Leader award, which recognizes leadership in the increasingly important field of customer experience. First Tennessee was selected based on nearly 24,000 responses from key decision-makers at U.S. small and middle market companies.
To learn more about First Tennessee Bank, please visit www.FirstTennessee.com.

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